Refund and Returns Policy
Effective Date: October 19, 2026 | Last Updated: October 19, 2026
Please review our refund and return policy below. This is our only refund policy and applies to all orders.
Human-Use Refund Clause: Any order will be immediately cancelled and fully refunded if Next Level Compounds receives communication through any channel indicating intent to administer any product to a human or animal. Records of such communications are retained for two (2) or more years. See Section 6.
1. 30-Day Returns on Unopened Items
Unopened items in their original sealed condition may be returned within 30 days of delivery for a refund. Return shipping for these returns is paid by the customer.
2. Non-Returnable Items
- Opened, used, or altered products;
- Temperature-sensitive products (due to storage and sterility requirements);
- Sale or clearance items;
- Product that has been improperly stored by the buyer (e.g., not kept at the specified temperature).
These products are final sale and cannot be returned or refunded. Next Level Compounds makes no representations regarding research outcomes, and dissatisfaction with research results is not grounds for a refund.
3. Missing, Wrong, Damaged, or Defective Items
If your order arrives with missing, incorrect, damaged, or defective items, contact us within 7 days of delivery. Include your order number and clear photos of the product, packaging, and shipping label. Once verified, we will send a replacement or the missing item(s) at no cost to you, and provide a prepaid return label for any incorrect items.
4. Product That Does Not Meet COA Specifications
If independent analytical testing by a qualified laboratory demonstrates that a product fails to meet the purity or identity specifications listed on its Certificate of Analysis, we will issue a full refund or replacement. Written analytical data from a qualified laboratory must be provided within 30 days of receipt.
5. Route Shipping Protection
If you purchased Route Shipping Protection at checkout and your package is lost, stolen, or damaged in transit, please file your claim directly with Route using the link in your Route confirmation email or at claims.route.com.
6. Human-Use Cancellation and Refund Clause
Any order — whether pending, in transit, or already delivered — will be cancelled or recalled and fully refunded if Next Level Compounds receives communication from the buyer, a third party, or any other source through any channel (including email, website chat, social media, phone, or any other medium) indicating an intent to:
- Administer, inject, ingest, consume, or otherwise introduce any purchased product into a human body;
- Administer or give any purchased product to an animal;
- Use any purchased product for therapeutic, clinical, diagnostic, or dietary supplement purposes;
- Resell any purchased product to a consumer for personal use.
Where product has already been delivered, Next Level Compounds will require written certification from the buyer that the product has been returned or destroyed according to applicable regulations. Records of all human-use communications are retained for a minimum of two (2) years and may be provided to regulatory or law enforcement authorities as required by applicable law. Orders cancelled by Next Level Compounds, including compliance-based cancellations, are refunded in full.
7. How to Start a Return
- Email support@nextlevelcompounds.com or use our Contact page with your order number, product catalog and lot number, and the reason for the return (plus photos for damaged items, or analytical data for COA disputes).
- Our team will review your request and confirm whether it is eligible.
- If approved, we’ll send you instructions for returning the item.
8. Refund Process
After we receive and inspect your return, we’ll email you the result. Approved refunds are processed on our end to your original payment method within 1–2 business days. For credit and debit card transactions, please allow an additional 5–7 business days for the refund to appear on your statement, as each bank and card issuer has its own processing times. Replacement shipments are processed within 3 business days of approval.
9. Cancellations
Cancellations must be requested by email before the order has shipped. Once an order has shipped, it cannot be canceled.
Gift Returns
• If the item was marked as a gift and shipped directly to you, you’ll receive store credit once the return is received.
• Otherwise, the refund goes back to the original purchaser.
For any questions, contact us at support@nextlevelcompounds.com.